Cinema 24/7
Cinema24/7
Cinema 24/7
Client
Client
Software for remote control of cinemas
Software for remote control of cinemas
My role
My role
Lead Product Designer
Lead Product Designer
Duration
Duration
2 years
2 years
Responsibilites
Conducting product discovery sessions
Conducting UX research
Conducting usability tests
Managing information architecture, creating user flows
Creating UI mockups and prototypes
Creating and maitaining design system
Planning the scope of work and managing priorities
Responsibilites
Product discovery workshops
UX Research
Usability testing
Information architecture and user flows
UI Design & Design System
Creating interactive prototypes
Planning the scope of work, setting priorities
Recommending design decisions to stakeholders
Testing product hypotheses, defining product metrics
Our client audits cinemas via security footage to ensure operational compliance but struggled with outdated, inefficient software. We were tasked with creating a modern, user-friendly solution from scratch.
Our client audits cinemas via security footage to ensure operational compliance but struggled with outdated, inefficient software. We were tasked with creating a modern, user-friendly solution from scratch.
Our client audits cinemas via security footage to ensure operational compliance but struggled with outdated, inefficient software. We were tasked with creating a modern, user-friendly solution from scratch.
Dashboard - here you can check auditors' overall performance for the month and analyze trends in client and auditor data.
Dashboard - here you can check auditors' overall performance for the month and analyze trends in client and auditor data.
Dashboard - here you can check auditors' overall performance for the month and analyze trends in client and auditor data.
Succes criteria
Succes criteria
Succes criteria
At the start, we agreed with the client on measurable goals that will determine whether our application will be a success for the client.
At the start, we agreed with the client on measurable goals that will determine whether our application will be a success for the client.
At the start, we agreed with the client on measurable goals that will determine whether our application will be a success for the client.
94%
94%
94%
average completion rate of performed inspections by controlers
average completion rate of performed inspections by controlers
average completion rate of performed inspections by controlers
96%
96%
96%
scheduled inspections from total possible
scheduled inspections from total possible
scheduled inspections from total possible
92%
92%
92%
as an average score of all inspections
as an average score of all inspections
as an average score of all inspections
88%
88%
88%
as the retention rate level
as the retention rate level
as the retention rate level
Locations - here you can check the status of cinema locations and manage them.
Locations - here you can check the status of cinema locations and manage them.
Locations - here you can check the status of cinema locations and manage them.
Our continous discovery process
Our continous discovery process
Our continous discovery process
Properly tested ideas early on allowed us to add only meaningful functionality to the scope of work.
Properly tested ideas early on allowed us to add only meaningful functionality to the scope of work.
Properly tested ideas early on allowed us to add only meaningful functionality to the scope of work.
Ideas
Ideas
Ideas
Continuous collection of ideas, data and findings to test, keeping in mind our business and design goals
Continuous collection of ideas, data and findings to test, keeping in mind our business and design goals
Research
Research
Research
Use targeted UX methods and stakeholder interviews to understand problems deeply.
Use targeted UX methods and stakeholder interviews to understand problems deeply.
Convergence
Convergence
Convergence
Analysis of the data collected during the research, drawing conclusions and preparing recommendations.
Analysis of the data collected during the research, drawing conclusions and preparing recommendations.
Testing
Testing
Testing
Testing business and design recommendations. Improving them based on test conclusions.
Testing business and design recommendations. Improving them based on test conclusions.
Documentation
Translating a proposal into a technical solution. Creating user stores.
Translating a proposal into a technical solution. Creating user stores.
Employees - Here you can analyze the work of controllers and manage them.
Employees - Here you can analyze the work of controllers and manage them.
Employees - Here you can analyze the work of controllers and manage them.
Employee details – analyze employee stats and manage them here.
Employee availability – manage workdays, availability, and leaves.
Employee details – analyze employee stats and manage them here.
Employee details – analyze employee stats and manage them here.
Employee availability – manage workdays, availability, and leaves.
Employee availability – manage workdays, availability, and leaves.
Usability Testing
Interviews
Unmoderated Testing
Concept Testing
Card Sorting
Remote Modarated Testing
UX research
methods used
Database - here you can review all audits conducted by employees.
Database - here you can review all audits conducted by employees.
Database - here you can review all audits conducted by employees.
User goals
User goals
User goals
Leadership
Leadership
STAKEHOLDERS
Monitor audit value and client satisfaction
Track contract fulfillment and team performance
Check if directors and their team are doing their work effectively
Impact of technical issues for company overall performance
Manage auditor capacity planning
Monitor audit value and client satisfaction
Track contract fulfillment and team performance
Check if directors and their team are doing their work effectively
Impact of technical issues for company overall performance
Manage auditor capacity planning
Monitor audit value and client satisfaction
Track contract fulfillment and team performance
Check if directors and their team are doing their work effectively
Impact of technical issues for company overall performance
Manage auditor capacity planning
Directors
Directors
DIRECTORS
Monitor client retention
Monitor clients with pilot status
Optimize question sets and team performance
Track auditor training and blockers
Plan capacity for current and future audits
Monitor client retention
Monitor clients with pilot status
Optimize question sets and team performance
Track auditor training and blockers
Plan capacity for current and future audits
Monitor client retention
Monitor clients with pilot status
Optimize question sets and team performance
Track auditor training and blockers
Plan capacity for current and future audits
Supervisors
Supervisors
SUPERVISORS
Track audit completion and quality
Monitor pilot clients progress
Manage auditor workload and efficiency
Handle technical blockers and tickets
Track audit completion and quality
Monitor pilot clients progress
Manage auditor workload and efficiency
Handle technical blockers and tickets
Track audit completion and quality
Monitor pilot clients progress
Manage auditor workload and efficiency
Handle technical blockers and tickets
Inspection planning - here you can see if all customers have assigned controllers for the next month of work, if not, you can take action to schedule as many as possible.
Inspection planning - here you can see if all customers have assigned controllers for the next month of work, if not, you can take action to schedule as many as possible.
Inspection planning - here you can see if all customers have assigned controllers for the next month of work, if not, you can take action to schedule as many as possible.
Business goals
Business goals
Business goals
Delivering
Value
Delivering Value
DELIVERING VALUE
Ensure our services are valuable to clients.
Provide the highest level of customer service.
Monitor management team performance.
Ensure our services are valuable to clients.
Provide the highest level of customer service.
Monitor management team performance.
Ensure our services are valuable to clients.
Provide the highest level of customer service.
Monitor management team performance.
Customer Acquisition
Customer Acquisition
CUSTOMER AQUISITION
Maximize acquisition rates for pilot clients.
Deliver exceptional service to pilot clients.
Maximize acquisition rates for pilot clients.
Deliver exceptional service to pilot clients.
Maximize acquisition rates for pilot clients.
Deliver exceptional service to pilot clients.
Customer Retention
Customer Retention
Customer Retention
Prevent customer attrition.
Identify clients receiving the poorest customer service.
Prevent customer attrition.
Identify clients receiving the poorest customer service.
Prevent customer attrition.
Identify clients receiving the poorest customer service.
Technical
Issues
Technical Issues
Track and manage technical issues, their impact, and resolution processes.
Track and manage technical issues, their impact, and resolution processes.
Track and manage technical issues, their impact, and resolution processes.
Employees
Capacity
Employees Capacity
Employees Capacity
Determine optimal auditor vacation scheduling to meet audit expectations.
Identify the ideal number of auditors needed for current operations and expansion to new locations.
Determine optimal auditor vacation scheduling to meet audit expectations.
Identify the ideal number of auditors needed for current operations and expansion to new locations.
Determine optimal auditor vacation scheduling to meet audit expectations.
Identify the ideal number of auditors needed for current operations and expansion to new locations.
In this view, the employee sees all their pending audits and key personal statistics.
In this view, the employee sees all their pending audits and key personal statistics.
Client retention KPI tree
Client retention KPI tree
Client retention KPIs
In order to increase retention rates and meet our client's main expectations, we defined the metrics we wanted to measure in the application and in the business in order to make decisions based on them later.
In order to increase retention rates and meet our client's main expectations, we defined the metrics we wanted to measure in the application and in the business in order to make decisions based on them later.
In order to increase retention rates and meet our client's main expectations, we defined the metrics we wanted to measure in the application and in the business in order to make decisions based on them later.
Auditors
monthly
completion
rate
Inspection
time
Issue
finding
time
Issue
solution
time
Reaction
time
ECR
SCR
Score
Findings
precision
This view is for employees to create cinema reports.
This view is for employees to create cinema reports.
This view is for employees to create cinema reports.
Design system
Design system
Design system
I chose the Material library as the base due to our developers' familiarity with it. I managed the design system, created new components, and developed documentation.
I chose the Material library as the base due to our developers' familiarity with it. I managed the design system, created new components, and developed documentation.
I chose the Material library as the base due to our developers' familiarity with it. I managed the design system, created new components, and developed documentation.
It was the most ambitious product design project of my career: two years, dozens of sprints, interviews, workshops, negotiations, design, prototypes, testing — and finally, a satisfied client with an intuitive, tailored app.
It was the most ambitious product design project of my career: two years, dozens of sprints, interviews, workshops, negotiations, design, prototypes, testing — and finally, a satisfied client with an intuitive, tailored app.
It was the most ambitious product design project of my career: two years, dozens of sprints, interviews, workshops, negotiations, design, prototypes, testing — and finally, a satisfied client with an intuitive, tailored app.
Write to me and let me take care of your design.
It deserves the best.
London, Museum of Brands, 2024
London, Museum of Brands, 2024
Write to me and let me take care of your design.
It deserves the best.
Write to me and let me take care of your design. It deserves the best.